FAQ

Q1: How long does it take to ship my order? A1: All orders will be shipped within 1–3 business days after payment confirmation. Holiday orders will be postponed to the next working day.

Q2: How can I track my package? A2: After shipment, we will send a valid tracking number to your reserved email address. You can check the real-time logistics status on the official logistics website.

Q3: Can I return or exchange the knitwear if the size does not fit? A3: Yes. We support 30-day returns and exchanges for intact products with original tags and packaging. Return shipping fees are borne by the customer for size-related reasons.

Q4: What should I do if I receive defective or damaged goods? A4: Please contact us via KiloganCrowdis4443@hotmail.com within 48 hours after receipt and provide relevant proof. We will verify and arrange free return, exchange or full refund for you.

Q5: Is my personal and payment information safe? A5: Yes. We adopt high-standard data encryption protection. We will never disclose or sell your private information, strictly complying with our privacy policy.

Q6: Can I modify my shipping address after placing an order? A6: Address modification is available before order shipment. Once the package is dispatched, no address changes can be made.

Q7: How long will I get my refund after returning items? A7: We will complete product inspection and initiate the refund within 3–5 business days after receiving your returned package. The fund arrival time depends on your payment platform’s processing speed.