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Service Policy
AuraKnit is committed to providing professional, transparent and customer-first shopping services for all global customers. All knitwear products in our store are brand new, carefully selected and strictly inspected before delivery to ensure reliable quality and comfortable wearing experience.
Pre-sale Service: We provide accurate product descriptions, size charts, material introductions and real style displays to help customers make suitable purchase decisions. Our customer team answers all product and order questions professionally and patiently.
Order Processing Service: All valid orders will be processed, inspected and packaged within 1–3 business days after payment confirmation. We support order information modification before shipment and provide official tracking numbers for every shipped order.
After-sales Service: We provide standardized return, refund and exchange services in accordance with official policies. We actively solve product, logistics and order problems to protect every customer’s legitimate shopping rights.
Brand Commitment: We adhere to honest operation, refuse false promotion, and guarantee all products are consistent with online descriptions. We continuously update new seasonal knit styles to meet diverse fashion and daily wearing needs.